Evaluate Your Brand's Customer Experience

We provide candid, real-world customer experience feedback that helps brands identify gaps in performance, improve customer loyalty, and increase profits.


Mystery Shopping Solutions

Our professional and knowledgeable staff create and guide you through a Mystery Shopping Program that fits your needs.

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Become A Shopper

Apply for the shops that you want, manage your selected jobs online, get support and training, and receive timely payments!

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Who Is The Brandt Group?

At The Brandt Group we take a slightly different approach than other mystery shopping companies. Here are a few ways we help your business grow.

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Our Clients Include


Increase Your Sales & Customer Loyalty

The Brandt Group has specialized in business profit enhancement through mystery shopping and customer experience consulting management and employee training, and operational development for businesses for more than 25 years. We are a nationally recognized, sales and customer service consultancy that is focused on increasing your business's sales and customer loyalty through mystery shopping. Our customer experience solutions extend across a variety of industries so let the Customer Service Experts at The Brandt Group help your business grow.