After a Mystery Shop is completed, it is emailed to you and your management team as a PDF, usually within 24-48 hours after the shop. You don’t have to log in to see if you have a new shop. We push the information to you. Once you receive your Mystery Shop, it is uploaded and archived on our secure web site.
Our proprietary web based system software allows you and your management team access to all your Mystery Shops. Through our secure portal, you can run dozens of actionable reports that will produce result for your team.
You will find that our Mystery Shops provide more than just the standard “YES/NO” answers. Our Mystery Shops include plenty of Shopper Comments that explain why they answered “yes” and why they answered “no” to a question. Shoppers tell you what they liked and why they liked it. They also tell you what they didn’t like and their ideas for improvement. This type of reporting and the volume of comments you receive from our Shoppers is what make The Brandt Group Mystery Shops unique in the industry.