Mystery Shopping Blog

Grow your business through employee training, improving company communication and morale and inspect what you expect through mystery shopping reviews.

When Customers Complain

February 10, 2017

Customer complaints are an unavoidable challenge for any business to confront, but knowing how to deal with them can do more than save sales—they also build customer loyalty.  In that vein, 7 Steps for Dealing with Angry Customers (Forbes, 2013) has…

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How to Monitor Your Employee Customer Service

February 3, 2017

Customer service is the lifeblood of every business and is something that will make or break any company long term.  But putting signs in the break room that emphasize how important the customer is can only accomplish so much.  Even a…

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3 Ways to Use Telephone Mystery Shops for Your Business

January 27, 2017

Most would say that phone conversation is a dying art — text messages and social media have reduced it to a fraction of what it once was.  But having a staff that can still sell and drive business to your…

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Building Customer Loyalty Through Customer Satisfaction Surveys

January 20, 2017

If there’s one key lesson a mystery shopping company can teach a business, it’s that customer loyalty isn’t something you earn once — it’s something you earn again and again, every day.  And knowing what your customers think about your…

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5 Benefits of Working with a Mystery Shopping Company

January 13, 2017

Let’s face it, it’s impossible to judge just how effective your business performance is doing without an independent set of eyes.  Most employees and managers are just too caught up in the day-to-day minutiae of doing their jobs to see…

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New Twist to Secret Shopper Scams

May 4, 2016

In an update to the previous blog we posted about a current mystery shopping scam, there appears to be a new layer. We encourage you all to research any mystery shopping company that you are in communication with to do…

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Fake Checks From Mystery Shopping Companies

April 18, 2016

There is currently a scam circulating where people looking for mystery shopping jobs are receving checks and then being asked to wire money to other mystery shoppers. Be aware this is a fraudulent attempt to pray on those looking for…

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The Ultimate Question

February 15, 2012

For most restaurants, this is the time of the month where managers and owners are reviewing their profit and loss statements for January.  A “P&L” is an essential tool in running any successful restaurant.  Revenue and expenses are calculated to…

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Turn Waitstaff Training into Sales Strategies

February 7, 2012

By Pencom InternationalSell more appetizers. Sell more premium drinks. Don’t forget about desserts. Did you charge for that side of sour cream? The average profit on the dollar for restaurants is less than a nickel, so every successful restaurant manager…

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A New Year … Not So Fast!

February 2, 2012

The beginning of a New Year is always an opportunity to question ourselves as to what went well last year and what improvements or changes are needed.By now, new budgets have been developed. Maybe even Strategic Planning has taken place.…

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What Makes the Brandt Group Different

At The Brandt Group we take a slightly different approach than other mystery shopping companies. Here are a few ways we help your business grow. 

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