Mystery Shopping Blog

Grow your business through employee training, improving company communication and morale and inspect what you expect through mystery shopping reviews.

Building Customer Loyalty Through Customer Satisfaction Surveys

January 20, 2017

If there’s one key lesson a mystery shopping company can teach a business, it’s that customer loyalty isn’t something you earn once — it’s something you earn again and again, every day.  And knowing what your customers think about your…

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5 Benefits of Working with a Mystery Shopping Company

January 13, 2017

Let’s face it, it’s impossible to judge just how effective your business performance is doing without an independent set of eyes.  Most employees and managers are just too caught up in the day-to-day minutiae of doing their jobs to see…

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New Twist to Secret Shopper Scams

May 4, 2016

In an update to the previous blog we posted about a current mystery shopping scam, there appears to be a new layer. We encourage you all to research any mystery shopping company that you are in communication with to do…

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Fake Checks From Mystery Shopping Companies

April 18, 2016

There is currently a scam circulating where people looking for mystery shopping jobs are receving checks and then being asked to wire money to other mystery shoppers. Be aware this is a fraudulent attempt to pray on those looking for…

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The Ultimate Question

February 15, 2012

For most restaurants, this is the time of the month where managers and owners are reviewing their profit and loss statements for January.  A “P&L” is an essential tool in running any successful restaurant.  Revenue and expenses are calculated to…

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Turn Waitstaff Training into Sales Strategies

February 7, 2012

By Pencom InternationalSell more appetizers. Sell more premium drinks. Don’t forget about desserts. Did you charge for that side of sour cream? The average profit on the dollar for restaurants is less than a nickel, so every successful restaurant manager…

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A New Year … Not So Fast!

February 2, 2012

The beginning of a New Year is always an opportunity to question ourselves as to what went well last year and what improvements or changes are needed.By now, new budgets have been developed. Maybe even Strategic Planning has taken place.…

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Happy New Year

January 4, 2012

We would like wish everyone a Happy and Prosperous New Year. We hope you have a great 2012!

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Building Your Culture

September 13, 2011

The “Steps of Service” is used by many organizations to describe the process they want their associates to follow when interacting with their guests. They may include everything form initially greeting the client when they arrive to thanking them for…

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The Brand - The Associate

December 10, 2010

By Mark Hopwood, Director of Client Services - The Brandt GroupA guest walks into your store, curious about the latest product and offer that they had seen on your website. Price, as always, is a determinant factor. But, it is…

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What Makes the Brandt Group Different

At The Brandt Group we take a slightly different approach than other mystery shopping companies. Here are a few ways we help your business grow. 

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