Mystery Shopping Blog

Grow your business through employee training, improving company communication and morale and inspect what you expect through mystery shopping reviews.

Evaluate your strategic staffing plan

March 30, 2010

Over the past 18-24 months the economy has changed drastically. The national banking crisis has trickled down throughout our local economy affecting every business in one way or another.Decreasing sales translate into businesses having to make drastic cuts to their…

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Building Blocks to Exceptional Customer Service

February 28, 2010

When the subject of providing "Exceptional Customer Service" comes up it is natural to start thinking about employees of a particular business. Yes employees are essential, but they are not the only element in building Exceptional Customer Service.There are many…

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The fear of succeeding

February 1, 2010

Last month I received several phone calls and a few emails regarding my column on setting personal goals. There I outlined 10 critical goal areas that affect your life. These goals are: Personal, Health, Recreation, Family, Friendship, Community, Career, Financial,…

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No Goals, No Success!

January 29, 2010

HAPPY NEW YEAR!! Most businesses have finalized their income and expenses for 2009 and are putting the finishing touches on their 2010 budget. The budgets that are developed consist of a series of incremental goals that will enable them to…

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The Courage to Succeed!

November 8, 2009

I have a painting in my office of an old time Sailing Ship that is fighting a fierce storm. The waves have completely engulfed the ship and all you see are the sails projecting out of the waves. This image…

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No secrets. No suprise.

October 15, 2009

NEWS FLASH … City Manager suspended for one week without pay for role in hiring policy. Have you kept up on the news regarding the expanded background checks that the City of Bozeman was requiring of all job candidates’? Those…

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Do We Have To?

September 14, 2009

If this is what you are hearing from your staff when you announce that you are having an employee meeting, something is seriously wrong. It is a fact that the vast majority of business meetings are boring time-wasters. With that…

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It’s lonely at the top, or is it?

August 16, 2009

The last ten months of this NEW ECONOMY have proved to be a trying time for anyone working in business. Revenues have been in a free fall for some time now. Many businesses have seen revenue levels drop anywhere from…

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Nothing Runs Like A Deere

July 20, 2009

In the spring of 1980, two years after graduating from MSU, my wife Penny and I were fortunate enough to buy an acre and a half of land. We quickly started building our dream home south of Bozeman near Hyalite…

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Trust Me!

June 24, 2009

The business news today is flooded with negative news of widespread corporate fraud, the discovery of new Ponzi schemes, and seemingly endless consumer scams. Today's consumers are becoming increasingly cynical toward anyone selling anything, and can we blame them? From…

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