Grow your business through employee training, improving company communication and morale and inspect what you expect through mystery shopping reviews.
Over the past 18-24 months the economy has changed drastically. The national banking crisis has trickled down throughout our local economy affecting every business in one way or another.Decreasing sales translate into businesses having to make drastic cuts to their…View Post
When the subject of providing "Exceptional Customer Service" comes up it is natural to start thinking about employees of a particular business. Yes employees are essential, but they are not the only element in building Exceptional Customer Service.There are many…View Post
Last month I received several phone calls and a few emails regarding my column on setting personal goals. There I outlined 10 critical goal areas that affect your life. These goals are: Personal, Health, Recreation, Family, Friendship, Community, Career, Financial,…View Post
HAPPY NEW YEAR!! Most businesses have finalized their income and expenses for 2009 and are putting the finishing touches on their 2010 budget. The budgets that are developed consist of a series of incremental goals that will enable them to…View Post
I have a painting in my office of an old time Sailing Ship that is fighting a fierce storm. The waves have completely engulfed the ship and all you see are the sails projecting out of the waves. This image…View Post
NEWS FLASH … City Manager suspended for one week without pay for role in hiring policy. Have you kept up on the news regarding the expanded background checks that the City of Bozeman was requiring of all job candidates’? Those…View Post
If this is what you are hearing from your staff when you announce that you are having an employee meeting, something is seriously wrong. It is a fact that the vast majority of business meetings are boring time-wasters. With that…View Post
The last ten months of this NEW ECONOMY have proved to be a trying time for anyone working in business. Revenues have been in a free fall for some time now. Many businesses have seen revenue levels drop anywhere from…View Post
In the spring of 1980, two years after graduating from MSU, my wife Penny and I were fortunate enough to buy an acre and a half of land. We quickly started building our dream home south of Bozeman near Hyalite…View Post
The business news today is flooded with negative news of widespread corporate fraud, the discovery of new Ponzi schemes, and seemingly endless consumer scams. Today's consumers are becoming increasingly cynical toward anyone selling anything, and can we blame them? From…View Post
At The Brandt Group we take a slightly different approach than other mystery shopping companies. Here are a few ways we help your business grow.
I'm ready to learn how the Brandt Group can help improve my business and increase the bottom line.
I'd like to earn extra money as a mystery shopper for The Brandt Group.