Mystery Shopping Blog

Grow your business through employee training, improving company communication and morale and inspect what you expect through mystery shopping reviews.

Performance Management - Appreciating Group Diversity

July 1, 2010

Before you can have a successful recruiting strategy, you must first know what you are looking for in an ideal employee. I know there are many times you say to yourself, “why can’t I find people just like me” or…

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Strategic Staffing Plan – Understanding The Numbers

May 30, 2010

In my last blog post, Employee Happiness Pays. I discussed the importance of bringing EMPLOYEE HAPPINESS. It is the first of eight solutions for a successful Strategic Staffing Plan.The second solution is Knowing the Numbers. This can be the difference…

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Performance Improvement

May 4, 2010

By Steve Beck - Brandt Group National TrainerWith spring upon us, it’s the perfect time to get re-focused with your individual performance improvement plan. The first thing you must ask yourself is ‘How do I want to be?’ or ‘What…

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Employee Happiness – PAYS!

April 26, 2010

In last month's blog I discussed the importance of bringing JOY back into the workplace. It starts with your individual JOY as a manager or owner. Your joy really is the secret of the employee recruitment and retention game. It…

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How am I with Customers & Customer Service?

April 22, 2010

By Joe Lair, A Brandt Group TrainerWhen is the last time you gave yourself a grade about anything to do with you and your business? Not the type of grade where you let yourself off the hook easy but an…

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Which Myers-Briggs Personality Type Are You?

April 14, 2010

By Ayesha Ashley, A Brandt Group TrainerDo you need a translator at work?Do you feel as if you are not understood by your boss or colleagues at work? Do they sometimes give instructions that make little sense to you? This…

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Evaluate your strategic staffing plan

March 30, 2010

Over the past 18-24 months the economy has changed drastically. The national banking crisis has trickled down throughout our local economy affecting every business in one way or another.Decreasing sales translate into businesses having to make drastic cuts to their…

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Building Blocks to Exceptional Customer Service

February 28, 2010

When the subject of providing "Exceptional Customer Service" comes up it is natural to start thinking about employees of a particular business. Yes employees are essential, but they are not the only element in building Exceptional Customer Service.There are many…

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The fear of succeeding

February 1, 2010

Last month I received several phone calls and a few emails regarding my column on setting personal goals. There I outlined 10 critical goal areas that affect your life. These goals are: Personal, Health, Recreation, Family, Friendship, Community, Career, Financial,…

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No Goals, No Success!

January 29, 2010

HAPPY NEW YEAR!! Most businesses have finalized their income and expenses for 2009 and are putting the finishing touches on their 2010 budget. The budgets that are developed consist of a series of incremental goals that will enable them to…

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