Mystery Shopping Designed to Fit Your Industry

The Brandt Group understands that whatever your service or product that your business provides, in whichever industry, none of it is possible without your customers. There are so many complicated and busy aspects to running your business, it doesn't allow you time to understand what your customers think of you, or what they want. We have been helping businesses solve the customer experience puzzle, through our mystery shopping services, in a variety of industries for over 17 years.

Our professional and knowledgeable staff create and guide you through a Mystery Shopping Program that fits your needs. We know that no business is the same, and that calls for unique feedback provided by your very own customers. We are a mystery shopping company that will help you improve your employee sales skills as well as their customer service performance based upon what your own customers expect!

Industries That We Currently Serve

  • Apartment Leasing
  • Apparel and Accessories
  • Appliances
  • Associations
  • Automotive Dealerships
  • Automotive Parts
  • Automotive Rentals
  • Automotive Services
  • Banks
  • Casinos
  • Casual Dining
  • Coffee Houses
  • Credit Unions
  • Department Stores
  • Drugstores
  • Electronics
  • Fast Food
  • Financial Services
  • Fine Dining
  • Fitness Clubs
  • Gaming
  • Gas Stations and Convenience Stores
  • Government Agencies
  • Hardware Stores
  • Home Furnishings
  • Home Improvement
  • Hotel and Motel
  • Insurance
  • Malls and Shopping Centers
  • Printing
  • Restaurants and Cafe
  • Resorts
  • Retail
  • Ski Resorts
  • Sporting Goods
  • Supermarkets and Grocery Stores
  • Transportation Services
  • Truck Stop

How Mystery Shopping Evaluates Your Business

What Makes the Brandt Group Different

At The Brandt Group we take a slightly different approach than other mystery shopping companies. Here are a few ways we help your business grow. 

How To Use Mystery Shopping Results