The Brandt Group understands that whatever your service or product that your business provides, in whichever industry, none of it is possible without your customers. There are so many complicated and busy aspects to running your business, it doesn't allow you time to understand what your customers think of you, or what they want. We have been helping businesses solve the customer experience puzzle, through our mystery shopping services, in a variety of industries for over 17 years.
Our professional and knowledgeable staff create and guide you through a Mystery Shopping Program that fits your needs. We know that no business is the same, and that calls for unique feedback provided by your very own customers. We are a mystery shopping company that will help you improve your employee sales skills as well as their customer service performance based upon what your own customers expect!
At The Brandt Group we take a slightly different approach than other mystery shopping companies. Here are a few ways we help your business grow.