Differentiate Yourself! Knowing the competition is a vital part of running your business today. The Brandt Group team provides you with the information to help understand the key differentiators between you and your competitors.
We assign mystery shoppers to your company and your competition. You'll receive a detailed competitive analysis of the entire customer sales and service experience. This analysis contains objective and subjective information that measures the metrics that are important to your business.
We help you define the parameters of the competitive shop that ultimately lead to an action plan to capitalize on your organizational strengths and minimize or eliminate your weaknesses. Ultimately this enhances the customer's experience, impacts associate behaviors, improve market share and increase profitability.
At The Brandt Group we take a slightly different approach than other mystery shopping companies. Here are a few ways we help your business grow.