Mystery Shopping Blog

Grow your business through employee training, improving company communication and morale and inspect what you expect through mystery shopping reviews.

Commandment No. 1 – Thou Shalt Serve with a Smile

November 9, 2018

Shep Hyken, contributing for Forbes, has a great article titled The Ten Commandments of Superior Customer Service. Hyken cites Dr. Willie Jolley as the developer of these commandments, which he summarizes in this piece. Let’s do a deeper dive on the…

Tips for Avoiding Scams

October 26, 2018

Lauren Pack of Journal-News has an important article describing the experiences of a 28-year-old woman from Hamilton, OH, who fell for a secret shopping scam. Schemes like the one described in the article are an unfortunate reality in our industry, and…

A Passion for Customer Service

October 18, 2018 has an article titled 25 Successful People’s Thoughts on the Power of Passion that’s worth a look. The author takes quotes about passion (from people like Albert Einstein, Harriet Tubman, Bob Dylan, Benjamin Franklin, and many more) and groups them under…

Know Your Audience

October 12, 2018

Most people hate giving speeches, let’s be honest. With rare exception, most school students are filled with dread before they have to deliver book reports aloud or explain what they did over their summer vacations. This discomfort barely wanes in adulthood,…

Delegate, Delegate, Delegate

October 5, 2018

In keeping with the theme of time management from last week’s blog about multitasking, let’s take a look at the importance of delegation—specifically at the idea of freeing yourself up to do the tasks you’re uniquely qualified to do. As…

Successful Leaders Don’t Multitask

September 28, 2018

The magic of always-connected era means that you can access your email, calendar, to-do list, text messages, and much more all at the same time. In theory, this tool should allow you to nimbly bounce between many different tasks, completing…

The Importance of Connections

September 21, 2018

As far as buzzwords go, connection sounds like it should be right up there with corporate synergy and outside the box thinking. ( has an amusing list, if you want a primer.) Nevertheless, making connections is vital to the survival of your business,…

Everybody’s A Critic

September 14, 2018

A scant few years ago, the only reviews a local business would get were from friends who had been there, or perhaps a newspaper if you were lucky. Nowadays, however, all your customers are critics, and they have tools like…

The Importance of “Framing” the Customer Experience

August 31, 2018

“Yes we can”—not just the slogan of a former U.S. President—should be the positive mindset of every sales and customer service associate you employ. How important is this notion? U.S. News and World Report once found that nearly 70% of…

How Pen-and-Paper Can Revolutionize Your Time Management

August 24, 2018

Everything has become abstract and intangible in our increasingly digital world. Your family photo albums are just zeros and ones now. Online bill pay has done the same to your checkbook. Even your time-management tools like your reminders and calendar…

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