Mystery Shopping Blog

Grow your business through employee training, improving company communication and morale and inspect what you expect through mystery shopping reviews.


Forget Annual Performance Reviews

August 16, 2010

One of the questions I always like to ask managers is how often they conduct employee reviews. I am always shocked to find out well over 70% of the business managers I talk to do not conduct formal employee reviews.…

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Yo’ Joe - Your Competitors Best Advertising

August 9, 2010

By Joe Lair: A Brandt Group TrainerQuestion: When I met you and told you about my business you said something that still puzzles me, “Quit being your competitors best advertising.” I’ve been trying to figure why you said that and…

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Why should I spend money on employee training?

August 3, 2010

By Joe Lair, A Brandt Group TrainerI hire these students for the summer and in the fall they leave and go back to school. Seems like a waste.This is a pretty simple question that needs to be addressed each time…

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Do More Than Survive – Thrive!

August 2, 2010

By John Brandt, Jr., The Brandt Group, Ltd.For a moment, forget about all the local and national news you have heard regarding the economy. At first glance, you will notice gas prices are down substantially. Traffic is busier then ever…

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Extraverts and Introverts - How to Cope!

July 1, 2010

By Ayesha Ashley - Brandt Group National TrainerAre you a person who loves to interact and be social, connect and talk with others, even people on line at the market? Are you energized by interaction and sorry to see the…

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Performance Management - Appreciating Group Diversity

July 1, 2010

Before you can have a successful recruiting strategy, you must first know what you are looking for in an ideal employee. I know there are many times you say to yourself, “why can’t I find people just like me” or…

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Strategic Staffing Plan – Understanding The Numbers

May 30, 2010

In my last blog post, Employee Happiness Pays. I discussed the importance of bringing EMPLOYEE HAPPINESS. It is the first of eight solutions for a successful Strategic Staffing Plan.The second solution is Knowing the Numbers. This can be the difference…

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Performance Improvement

May 4, 2010

By Steve Beck - Brandt Group National TrainerWith spring upon us, it’s the perfect time to get re-focused with your individual performance improvement plan. The first thing you must ask yourself is ‘How do I want to be?’ or ‘What…

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Employee Happiness – PAYS!

April 26, 2010

In last month's blog I discussed the importance of bringing JOY back into the workplace. It starts with your individual JOY as a manager or owner. Your joy really is the secret of the employee recruitment and retention game. It…

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How am I with Customers & Customer Service?

April 22, 2010

By Joe Lair, A Brandt Group TrainerWhen is the last time you gave yourself a grade about anything to do with you and your business? Not the type of grade where you let yourself off the hook easy but an…

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