Discover the key factors that drive customer loyalty for your organization. Customer Surveys from The Brandt Group clearly identify the factors that drive customer loyalty for your organization and present them in simple, real-time reports that speak directly to your front-line managers. This solution utilizes integrated IVR (Interactive Voice Response) and Web surveying to provide:
How is my business doing as an overall score on my survey? Are there any red flags within my survey results? What areas do I need to improve?
Provides specific customer contact information. Read what customers are saying about the service. Delivered instantly to your email so you can respond and/or recover. Quick and easy follow-up web based integrated solution.
How often does your store succeed or fail on each question? What are the trends for each question over the last three months? How is your store performing over time?