ABOUT
The Brandt Group has provided mystery shopping services across the country since 1992. Our team of customer service experts is ready to help you take your business to the next level.
NATIONAL MYSTERY SHOPPING COMPANY
The Brandt Group is a nationally recognized sales and customer service consultancy focused on improving retail sales and customer loyalty through mystery shopping. Our shoppers provide our clients with candid, real-world customer feedback. Our services get results.
Founded by John Brandt, Jr. in 1992, The Brandt Group has been providing mystery-shopping services across the country to help businesses improve their customer service, develop their staff, and enhance their profits. We are one of the top mystery-shopping companies in the nation.
Customer Experience
Solutions
The Brandt Group takes mystery shopping to the next level. Our team of industry professionals will tailor a mystery shopping program specifically for your business based on your company’s needs and objectives.
Detailed
Reporting
Our specialized, web-based system provides you and your management team convenient access to all your mystery shops at any time. Through our secure portal, you can run dozens of actionable reports that will help guide your team to produce the results your company needs.
Shopper
Selection
One size doesn’t fit all, so we use targeted demographics and previous shopping experience to select the very best mystery shoppers for your business.
WHAT MAKES THE BRANDT GROUP BETTER?
There are many mystery shopping companies out there, so why choose The
Brandt Group?
The Brandt Group takes mystery shopping your business to the next level. Our team of industry professionals will tailor a program designed specifically for your business needs and objectives. We have
a proven 25-year track record of success helping our clients improve their sales and customer service experiences and our clients see the results in their bottom lines.
Once your business has been shopped, we help you analyze your sales and customer service procedures so that you can refine them using the information gathered from your mystery shops.
Our services are not just about letting you know how you are doing; they’re also about helping you and your management teams evaluate your processes to identify specific ways to improve them and
ultimately make more money. Isn’t that what it’s all about, in the end? Profitability.
DETAILED REPORTING
After every mystery shop is completed, you and your team will receive an email with an attached PDF of the report. You don’t have to log in to see if you have a new shop waiting; we push the information right to you. Once you have received that report, a copy will be archived on our secure website so you can always find it.
You will find that our mystery shops provide more than just the standard Yes/No answers. Our shop reports include comments that explain exactly why the shoppers chose the answers they did. You’ll learn what they liked and why, and you’ll also find out what they didn’t like and what their ideas are for improvement. This type of reporting and the volume of comments you’ll receive makes The Brandt Group unique in this industry.
OUR SHOPPERS COMPETE FOR YOU
Shoppers pick the projects they feel will be a good fit for their abilities, and then they compete with other shoppers for those selected jobs. We award shops to the people who will best provide your business with the kind of feedback you need, to those best suited for evaluating your targeted objectives. While the rest of the industry engages in first-come, first-serve assignments, we don’t believe this is a good fit for most clients. Instead, competition brings out the best in us all.