Differentiate yourself! Knowing your competition is a vital part of running your business. The Brandt Group provides you with the information you need to understand the key differentiators that separate your business from the rest.
GET A LEG UP ON THE COMPETITION
We assign mystery shoppers to your company and your competition. You’ll receive a detailed competitive analysis of the entire customer sales and service experience. This analysis contains objective and subjective information that measures the metrics that are important to your business.
We help you define the parameters of the competitive shop that ultimately lead to an action plan to capitalize on your organizational strengths and minimize or eliminate your weaknesses. Ultimately this enhances the customer’s experience, impacts associate behaviors, improve market share and increase profitability. Our team of customer experience experts are ready to help you take your business to the next level.