Discover the key factors that drive customer loyalty for your business. Customer surveys from The Brandt Group are designed to identify the heart of what drives their loyalty and presents that information in simple, real-time reporting for your front-line managers.
Our solution utilizes IVR (Integrated Voice Response) and web-surveying to provide:
- A clear picture of performance from your customers’ perspective.
- The ability to easily compare performance across multiple locations.
- A large sample size to provide accurate and reliable research.
- The ability to follow up and resolve issues with dissatisfied customers.
EVER WANT TO PICK THE BRAIN OF YOUR CUSTOMERS?
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How is my business doing as an overall score on my survey? Are there any red flags within my survey results? What areas do I need to improve?
Provides specific customer contact information. Read what customers are saying about the service. Delivered instantly to your email so you can respond and/or recover. Quick and easy follow-up web based integrated solution.
How often does your store succeed or fail on each question? What are the trends for each question over the last three months? How is your store performing over time?
What is the survey Score for each group of locations? How does each location compare to each other? What locations are a concern?