At The Brandt Group, we hire typical shoppers to secretly shop your businesses unbeknownst to your employees. Each Mystery Shop provides you an extremely detailed report based on your individual set of customized criteria.
The Brandt Group specializes in business profit enhancement through mystery shopping and mystery dining, training, and operational development. We are a nationally recognized sales and
customer experience consultancy firm focused on increasing sales and improving customer loyalty.
Our professional and knowledgeable staff will create and guide you through a mystery-shopping program to fit your needs. We know no business is the same, and that calls for unique feedback provided by your very own customers. We will help you improve your employees’ sales skills as well as their customer service performance to match what you and your customers expect!
LEARN ABOUT HOW WE CAN HELP
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SEE YOUR BUSINESS THROUGH THE CUSTOMER’S EYES
Mystery Shopping allows you to take the pulse of the real “BOSS”, your customer. To stay competitive in today’s business environment it is essential to measure the sales and customer service experience in your business. If you don’t measure it, you can’t improve it.
Our Service Quality Audits ask specific questions that are unique to your business. Each set of shop questions are scored based on your expectations of your staff. The Brandt Group works closely with you to design a customized mystery shop that “mirrors” the daily activity you expect from your staff. By defining and measuring these “Moments of Truth”, you are able to identify what is going well and what you need to improve on in every step of the customers’ experience.
This flexibility affords you a totally “Custom Report” making our Service Quality Audits very unique to the industry.
The goal is to provide you a Service Quality Audit that defines the key attributes of the total sales and customer service experience you want to offer all your customers. The ultimate outcome is a prescription for success in the marketing and delivering of your sales and customer service product.
MYSTERY SHOPPING WORKS FOR YOU
Mystery Shopping is the real “P & L” of your sales and customer service delivery. Our Clients use Mystery Shopping to coach and train their employees to help them take their sales and customer service skills to the next level.
Mystery Shopping doesn’t cost you money – it makes you money.
HOW MYSTERY SHOPPING EVALUATES YOUR BUSINESS
HOW TO IMPROVE YOUR CUSTOMER EXPERIENCE
Looking for ways to identify pain points in your customer service and sales process? Our experienced mystery shopping professionals are ready to evaluate your business and provide you actionable insight to help you grow your business. See your business through the eyes of your customers with our Mystery Shopping Solutions. Click below to begin the conversation with our customer experience experts.
THE GUIDE TO CUSTOMER EXPERIENCE
Nothing is more important than your business reputation, and the experience is what customers will remember most. This guide breaks down our philosophy into five key areas of the customer experience and provides insight on how your staff can improve interactions with customers. Improving your customer experience is the fastest way to develop brand loyalty and will positively impact your bottom line.
In this guide you will learn how to engage customers, better understand their needs, communicate effectively, ask for the sale and build loyalty.