Most employees are not properly trained to capture potential business opportunities over the phone. Instead, they simply answer the caller’s questions and fail to ever take control of the conversation.
The Brandt Group Telephone Mystery Shopping Service helps you measure and improve the sales and customer service your staff provides. It is our experience that most employees are not properly trained to capture potential customer inquires. Generally employees just answer question from the caller and never really take control of the conversation.
DOES YOUR STAFF SAY THE RIGHT THINGS TO GROW YOUR BUSINESS?
We help you coach your team to take control of their conversations, to determine customers’ needs, to discuss potential solutions, and to invite those customers to visit your business to make purchases.
We have a fantastic team of professional mystery phone shoppers who will call your business with scenarios that are specific to your business. Calls are recorded as MP3 files, which are then emailed
directly to you and your management team so that you can use them to coach your employees. We also provide one-on-one coaching and training for your sales and customer service team. Even improving your closing rate by a mere 10% over the phone will make a tremendous difference to your bottom line.
FREE TELEPHONE MYSTERY SHOP
Would you like a free sample? Click the link below to find out how The Brandt Group can provide you with a free mystery phone shop.
Earn money sharing your opinion about the shopping experience as a Mystery Shopper for The Brandt Group. The Brandt Group, a customer service and loyalty intelligence firm, focuses on improving customer service in retail, service and dining industries. Do you like to share your opinion and like to shop or eat out? Get paid for your time!