National Mystery Shopping Company

The Brandt Group has been providing Mystery Shopping services across the country since 1992. The company was founded by John Brandt Jr. to help businesses grow and improve their profits through quality customer service.

The Brandt Group specializes in business profit enhancement through Mystery Shopping and Mystery Dining, Training, and Operational Development. We are a Nationally recognized Sales and Customer Service Consultancy that is focused on increasing retail sales as well as customer loyalty by using Mystery Shoppers. Our national network of Mystery Shoppers provides our clients candid, real-world customer feedback throughout the United States. Our Mystery Shopping services get results. The Brandt Group is one of the top mystery shopping companies in the nation. 

Customer Experience Solutions

The Brandt Group takes Mystery Shopping for your business to the next level. Our team of industry professionals will tailor a Mystery Shopping Program designed specifically for your business based off of your company’s objectives.

Detailed Reporting

Our proprietary web-based system software allows you and your management team access to all your Mystery Shops. Through our secure portal, you can run dozens of actionable reports that will produce results for your team.

Shopper Selection

At The Brandt Group we feel that not all mystery shops are created equal therefore not all mystery shoppers are created equal either. 

Want To Learn More?

Our team of customer experience experts are ready to help you take your business to the next level.