SCAM ALERTS
(406) 586-3036
FREE PHONE SHOPS

BLOG

Grow your business through employee training, improving company communication and morale and inspect what you expect through mystery shopping reviews.

The Cycle of Service in Restaurants: Generating Sales

Today’s blog is based on the fantastic learning library at Service That Sells. This trove of online training resources is one of the best places you can visit to help develop the service, sales, and management skills of you and your employees. Visit their site to learn more about the Cycle of…
VIEW FULL POST

The Cycle of Service in Restaurants: Bussing Tables

Today’s blog is based on the fantastic learning library at Service That Sells. This trove of online training resources is one of the best places you can visit to help develop the service, sales, and management skills of you and your employees. Visit their site to learn more about the Cycle of Service…
VIEW FULL POST

The Cycle of Service in Restaurants: Greeting and Seating

Today’s blog is based on the fantastic learning library at Service That Sells. This trove of online training resources is one of the best places you can visit to help develop the service, sales, and management skills of you and your employees. Visit their site to learn more about the Cycle of Service workshops. While…
VIEW FULL POST

The Cycle of Service in Restaurants: Making Guest Feel Welcome

Today’s blog is based on the fantastic learning library at Service That Sells. This trove of online training resources is one of the best places you can visit to help develop the service, sales, and management skills of you and your employees. Visit their site to learn more about The Cycle of Service workshops. While…
VIEW FULL POST

The Guest Model: Thank

Our favorite workflow acronym at The Brandt Group is GUEST. While the model has existed as a sales flowchart for quite a while now, we’ve tweaked it to amplify customer service over pure sales, which we believe will not only help win long-term loyalty from your customers but also ensure…
VIEW FULL POST

The Guest Model: Secure

Our favorite workflow acronym at The Brandt Group is GUEST. While the model has existed as a sales flowchart for quite a while now, we’ve tweaked it to amplify customer service over pure sales, which we believe will not only help win long-term loyalty from your customers but also ensure…
VIEW FULL POST

The Guest Model: Explain

Our favorite workflow acronym at The Brandt Group is GUEST. While the model has existed as a sales flowchart for quite a while now, we’ve tweaked it to amplify customer service over pure sales, which we believe will not only help win long-term loyalty from your customers but also ensure…
VIEW FULL POST

The Guest Model: Understand

Our favorite workflow acronym at The Brandt Group is GUEST. While the model has existed as a sales flowchart for quite a while now, we’ve tweaked it to amplify customer service over pure sales, which we believe will not only help win long-term loyalty from your customers but also ensure…
VIEW FULL POST

The Guest Model: Greet

Our favorite workflow acronym at The Brandt Group is GUEST. While this model has existed as a sales flowchart for quite a while now, we’ve tweaked it to amplify customer service over pure sales, which we believe will not only help win long-term loyalty from your customers but also ensure…
VIEW FULL POST

Empowerment through Ownership by Michael Brown

There are few things more demoralizing to a front-line employee than taking the brunt of customer frustrations while having no power to address them. No employee wants to shrug his shoulders at a complaint, and no customer will tolerate it. After all, what’s the point of placing a living, breathing…
VIEW FULL POST

Mastering the Phone Conversation

As we’ve discussed in an earlier blog, the art of phone conversation seems to be dying. More and more, people have moved their personal lives into social media and text messaging with humorous memes and zany emoji. But while many people now have underdeveloped interpersonal conversation skills in their personal…
VIEW FULL POST

Image Is Everything by John Brandt

Back in the early 90s, Canon Inc. ran a highly successful ad campaign featuring Andre Agassi with the tagline, “Image Is Everything.” Canon was trying to sell cameras of course, but the adage the company tapped into was playing on the importance of how people carry themselves, the image they project to…
VIEW FULL POST