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Act Like You Own the Place

When you think of people who act like they own the place, you might imagine overly self-important people, the ones who think they’re better than everyone else. But in the business world, there’s another way of looking at this phrase: act like your own the place means to truly care…
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Why You Should Become a Mystery Shopper

Have you heard about the gig economy? In recent years, more and more people have begun taking independent-contract work, offering on-demand services as a way to earn extra money in their spare time. Companies like Uber, GrubHub, Instacart, and many more have cropped up in the last fifteen years, and…
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Unleashing an Exceptional Customer Experience with Teamwork

Most businessowners understand the advantage of an exceptional customer experience—the crescendo of customer service, value, and convenience. And while knowing this is an important first step, finding your way to the apex of the customer-experience mountain requires action. The good news is that achieving the first part—the customer service—is a…
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A Customer-First Culture

The pressures of big-box stores, mega-chains, and online warehouses continues to squeeze small businesses everywhere. Add to this the complications of supply-chain disruption, a shrinking labor pool, and rising costs, and it’s no wonder the future is so uncertain. Navigating these challenges requires a dedication to providing a great customer…
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