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Boost Your Bottom Line with Mystery Shopping

Keeping your edge over your competitors requires more than just good branding and clever slogans. Even if you think your business already has good customer service, that alone may not be enough. Without a doubt, the tool you need—the one that can provide you with the insights necessary to drive…
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The Role Mystery Shopper Serves in Continuous CX Improvement

Maintaining an exceptional customer experience is critical for long-term success. Perhaps the most effective strategy to ensure continuous improvement is through the use of a mystery shopping program, especially as it relates to employee training. But what does continuous improvement really entail, and how can mystery shopping benefit small businesses…
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Recruiting the Best: What We Look for in a Mystery Shopper

Becoming a mystery shopper offers you the unique opportunity to contribute to the success of small businesses around you while enjoying the perks of a flexible schedule, timely pay, and other benefits. At The Brandt Group, we are always on the lookout for individuals like you who embody the qualities…
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Beware the Over-Reliance on Automation in Customer Service

We’ve seen the major technology companies like Google, Apple, and Microsoft invest hundreds of billions of dollars into developing machine-learning software to improve everything from the photos we take with our smartphones to how personal assistants transcribe text-to-speech. There’s also been a mad scramble for across all industries to adopt…
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