Answering the Call

Let’s be honest—most customers dread picking up the phone to call customer service. And can you blame them? Between endless hold times, confusing automated menus, outsourced representatives who struggle with communication, and the looming sense that no one really wants to help, it’s no wonder customers hang up feeling more…
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When Price Stops Being an Advantage

Many businesses are feeling the squeeze right now—even giants like Walmart are under pressure. In a recent CNN Business article, Walmart’s CEO warned that U.S. prices on many of its products are likely to increase due to tariffs on imports from China. That’s a big deal. Remember, millions of consumers…
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The Drop in Dining-Out Is a Wake-Up Call—and an Opportunity

In a sign of the times, “Restaurant Brands (QSR.TO) missed first-quarter revenue and profit estimates on Thursday, hurt by sluggish demand at its restaurant chains such as Burger King and Tim Hortons amid tariff-related uncertainty,” according to a recent Reuters report. That miss isn’t just a warning signal for the…
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Tariffs, Turbulence, and the Power of Your Customer Experience

One of the hard lessons of the last few years has been that economic uncertainty is just our reality. now. Whether it’s global pandemics, international tariffs, shifting regulations, or even Houthi pirate activity disrupting supply chains, you can count on something throwing a wrench in the economy. The big-box retailers…
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