Ever wonder what’s it like being a mystery shopper? Have you ever wondered what the nitty-gritty details are of a job that combines the thrill of being on a secret mission with the meticulous nature of detailed reporting are? What, specifically, does The Brandt Group expect of its shoppers?
Responsibilities
As a mystery shopper for The Brandt Group, your primary goal will always be to evaluate the customer experience of the client while behaving exactly as a real customer. The good news is that if you’ve ever gone shopping or dined out before, you’ve already got the experience you need! In short, you’ll immerse yourself in the mindset of someone genuinely interested in the products or services you’re assessing. So, you’ll ask the questions you would ask in real life, interacting with employees naturally while focusing on the overall feel of your experience.
Before you even set foot in the client’s store or restaurant, you’ll need to review all the guidelines and survey questions we provide. This preparation is crucial because it will ensure that you know exactly what to look for during your visit, as the client has hired us specifically to evaluate these particular points. You should never look at one question as being less important than another. Remember: managers use your reports to train their employees directly. As such, be sure that you keep an accurate track of your time, observe the small details, and take good mental notes of all your interactions with staff. This includes remembering names and descriptions of those employees. You’ll want to be as specific as possible when it comes time to complete your audit.
Challenges
Speaking of, it’s important to understand that mystery shopping isn’t a good role if you can’t summon the kind of interest and enthusiasm necessary to really engage with the project. You’ll need to keep a keen eye for detail and make a point to commit all that you see and hear to memory. Consequently, you will juggle multiple tasks, including those mentioned above: keeping tracking of time, remembering the specifics of the conversations you have with the staff, and noting everything from the cleanliness of the environment to its layout and design.
You have to manage all of this while keeping your cover as an ordinary customer, never betraying that you’re really there to evaluate that location and the employees there. You’ll need to do all this to get an accurate snapshot of the customer experience for the sake of your thorough and accurate reports.
Rewards
Despite the challenges, most mystery shoppers love the work they do because it presents them with several rewards. These include the flexibility to set your own hours and pick the assignments that interest you and fit with your schedule, which will give you autonomy of your work. Moreover, mystery shopping will often take you to stores and restaurants that you might not otherwise have had the chance to visit, providing you with the opportunity to encouter all kinds of new experiences. You might just find your new favorite place!
Of course, the fact that you’re compensated for your efforts with money or free food doesn’t hurt the proposition either, does it? The Brandt Group is among the most generous mystery shopping companies out there, so you will indeed be rewarded for your efforts.
Sign Up
Are you interested in giving this all a try? If you’re intrigued, then we courage you to register with us at The Brandt Group today. Joining our team will cost you nothing, and no certifications are required. When you’ve done this, you’ll gain access to our shop board, which will display all of the assignments near you. We post more at the start of each month, so check back frequently!
To conclude, if you enjoy shopping and dining out, care about improving the small businesses in your community, and relish the opportunity to make your opinions heard, then welcome aboard! We can’t wait to get started with you as soon as possible!
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