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The Paradox of Skill

One phenomenon that often goes unnoticed in the business world, and yet lurks within the fabric of every company, is the paradox of skill. This paradox manifests when highly skilled employees perform their tasks with such finesse that their expertise becomes nearly invisible. Their proficiency makes the complex seem effortless,…
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Improvement Imperative

One of the many adages that most of us know is, “Why fix what isn’t broke?” The idea is that we should avoid expending time and resources to improve something that is already working, especially if there’s a risk that we might accidentally take a good thing and make it…
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What Your Employees Need

The modern workplace is a dynamic, ever-evolving environment, so much so that we must all take care to understand its intricacies to stay ahead of the curve. This is especially true when it comes to employee satisfaction. After all, the key to actualizing employee potential is recognizing and addressing their…
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Communication Fosters Success

Effective and timely communication are the cornerstone of a thriving and healthy work environment. Within any organization, the constant exchange of information between employees and management is vital for sustained success. However, when communication breaks down, challenges like project delays, strained relationships, and a waste of valuable resources are an…
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Going Beyond What’s Expected

We’ve discussed the importance of not going over-the-top for customers so often that it leads to unreasonable expectations beyond what’s sustainable. Rather, we’ve encouraged our readers to strive to deliver a consistently great customer experience with only the occasional grand gesture for the special customer or unique circumstance. That’s all…
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Using Value to Make Cost Irrelevant

Price has long been a sticking point for many consumers, regardless of the economic conditions. Whether we’re in a boom or a downturn, no one likes overpaying, right? But most of us also understand that cheaper experiences are usually inferior. Consequently, companies must often grapple with the challenge of offering…
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Mystery Shopping Forever

As a business owner, you might wonder whether mystery shopping in the long term makes sense for your business. Perhaps you’ve thought that at some point, your employees are going to be as well-trained as they can be and that the utility of mystery shopping them will diminish in time.…
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The Here and Now

Many of our blogs talk about taking the right steps to ensure lasting customer loyalty as a way to spur long-term success. After all, loyal customers are the ones who keep coming back and spreading positive word-of-mouth to their friends, family, and greater social network. That’s the essence of having…
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Cheap Is an Illusion

We all love a good bargain, so when advertisements offer the allure of cheap or even free products or services, many of us find the temptation hard to resist. But as in all things in life, the bill eventually comes due, and there is always a catch. Let’s take a…
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