SCAM ALERTS
(406) 586-3036
FREE PHONE SHOPS

When the Fight’s Not Worth It

Many business owners and managers have fallen into the trap of believing that every customer is worth fighting for. The age-old adage that tells us the customer is always right has convinced many of us that we need to bend over backwards to satisfy every person who comes through the…
VIEW FULL POST

Bad Service Says More about Managers than Employees

Customer service reigns supreme, as we all know. It’s the core tenant of offering a great customer experience—the combination of all the interactions your customers have with your company. As such, it plays a crucial role in defining your brand’s overall perception. When we experience subpar customer service, our first…
VIEW FULL POST

How to Survive Short Staffing

According to the National Federation of Independent Business’s October 2021 Report, nearly half of business owners report that they have job openings that they cannot fill. According to NFIB Chief Economist Bill Dunkelberg, “Small business owners are attempting to take advantage of current economic growth but remain pessimistic about business…
VIEW FULL POST

Recent Comments