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Essential Advice for Navigating Frustrated Customers

If your job involves interacting with customers directly, then you will have to know how to deal with frustrated and upset customers. They are inevitable. And how you respond can significantly impact the customer’s experience and your company’s reputation. So, here are three crucial strategies for effectively managing these challenging…
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Solve Frustration with Communication

With staff shortages and supply-chain interruptions, every industry is marred by mounting delays: car dealerships, book publishers, healthcare, retail, restaurants, and more. We’ve all experienced it one way or another, from empty shelves at our grocers to longer waits at understaffed restaurants. Economically speaking, long-term staff shortages and supply-chain issues…
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Understanding Tough Customers

For anyone who has worked face-to-face with customers, you know there are just some people out there who—to put it delicately—are difficult. They’re seemingly impossible to please, expecting near perfection from you and your products. Not only are these interactions stressful, but they can go wrong in a flash. To…
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