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Use the Carrot, Not the Stick

The Wall Street Journal recently posted an article titled “The Most Hated Way of Firing Someone Is More Popular Than Ever. It’s the Age of the PIP.” In this article, writer Lauren Weber describes the increasing use of Performance Improvement Plans (PIPs) across the corporate world. As she describes, “A…
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Blame Is the Game No One Wins

Look, things don’t always go as planned. Mistakes happen, orders get mixed up, and misunderstanding will inevitably arise. It’s a fact of life. To err is human, and all that. What matters most, however, is how we handle these situations—especially in front of customers. We’ve often spoken out about the…
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Teamwork Makes the Dream Work

Teamwork is the glue that holds your company’s culture together. Its importance can’t be overstated, as it’s not just about individuals working alongside one another happily: it’s about harnessing the collective strengths to achieve your common goals. Synergy requires interpersonal chemistry to drive innovation, productivity, and overall success. Consequently, these…
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Act Like You Own the Place

When you think of people who act like they own the place, you might imagine overly self-important people, the ones who think they’re better than everyone else. But in the business world, there’s another way of looking at this phrase: act like your own the place means to truly care…
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Unleashing an Exceptional Customer Experience with Teamwork

Most businessowners understand the advantage of an exceptional customer experience—the crescendo of customer service, value, and convenience. And while knowing this is an important first step, finding your way to the apex of the customer-experience mountain requires action. The good news is that achieving the first part—the customer service—is a…
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Community Service as a Team-Building Strategy

If you type “team-building” into your favorite search engine, you’ll discover dozens of activities that are meant to help your employees bond with one another and work more cohesively. Some of these activities range from playing trivia games to telling campfire stories. While these exercises probably work well for certain…
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Why Employees Should Care About Net Profit

Anyone who has ever looked at a business’s financials will quickly understand the difference between gross and net profit. But for clarity sake, let’s define them. Gross profit equates to how much money is made on a sale after deducting its production costs, while net profit is what’s left over…
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More Keys to a Great Restaurant Work Culture

More Keys to a Great Restaurant Work Culture Last week, we covered RestaurantRockstars.com-founder Roger Beaudoin’s first four keys to developing a great restaurant work environment. This week, we’ll detail the remaining points of his philosophical roadmap for ensuring a great customer experience. If It’s Not Fun, Why Do It? Beaudoin…
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