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Why Small Teams Win Big

You’ve probably heard the old proverb, many hands make light work. It’s true in some cases—painting a fence, moving furniture, or raking leaves in the fall. But in a business environment, especially in small businesses, too many hands can actually slow the work down. This is the principle behind the…
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How to Keep Your Service Fresh, Even on Repeat

Think about how many times a day your team answers the same questions: “Where’s the restroom?”, “What’s today’s special?”, “Do you carry this in another color?” To your employees, it may feel like déjà vu on an endless loop. But to your customer, it’s the very first time they’ve asked.…
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Do Unto Your Employees

Most of us would agree that delivering exceptional customer service is essential for any kind of long-term success or growth. But what many overlook is the direct link between how employees are treated and how they, in turn, treat their customers. If a company expects its employees to be friendly,…
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Use the Carrot, Not the Stick

The Wall Street Journal recently posted an article titled “The Most Hated Way of Firing Someone Is More Popular Than Ever. It’s the Age of the PIP.” In this article, writer Lauren Weber describes the increasing use of Performance Improvement Plans (PIPs) across the corporate world. As she describes, “A…
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Blame Is the Game No One Wins

Look, things don’t always go as planned. Mistakes happen, orders get mixed up, and misunderstanding will inevitably arise. It’s a fact of life. To err is human, and all that. What matters most, however, is how we handle these situations—especially in front of customers. We’ve often spoken out about the…
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Teamwork Makes the Dream Work

Teamwork is the glue that holds your company’s culture together. Its importance can’t be overstated, as it’s not just about individuals working alongside one another happily: it’s about harnessing the collective strengths to achieve your common goals. Synergy requires interpersonal chemistry to drive innovation, productivity, and overall success. Consequently, these…
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Act Like You Own the Place

When you think of people who act like they own the place, you might imagine overly self-important people, the ones who think they’re better than everyone else. But in the business world, there’s another way of looking at this phrase: act like your own the place means to truly care…
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Unleashing an Exceptional Customer Experience with Teamwork

Most businessowners understand the advantage of an exceptional customer experience—the crescendo of customer service, value, and convenience. And while knowing this is an important first step, finding your way to the apex of the customer-experience mountain requires action. The good news is that achieving the first part—the customer service—is a…
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