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The Antidote for Inflation

Whether the United States is now in a recession has been the subject of much political posturing and debate. Regardless of how any of us feels about labels or technical definitions, the U.S. economy has shrunk two consecutive quarters amid soaring inflation and higher interest rates. A silver lining is…
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Encouraging Positive Reviews

We’ve long stressed the importance of maintaining your business’s reputation, as public opinion is slow to change and so crucial to your ongoing success. There are many factors that can influence that reputation, but one major concern is the reality that negative customer experiences are far more likely to result…
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The Pact Between Shopper and Client

The relationship between mystery shoppers and clients is sacred. That may sound like hyperbole, but we’re actually being serious. Consider what’s at stake for the clients: their futures depend on making the right decisions, and their employees depend upon them for their livelihoods. Clients come to mystery shopping companies like…
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