Just as your customers have choices on where to buy, so too do our mystery-shopping clients. Here’s why our clients choose us:
Real Shoppers
The Brandt Group recruits shoppers local to your market to ensure you receive the most relevant and genuine feedback. Using your prescribed demographics and mystery-shopping frequency, we’ll handle all scheduling and shopper compensation so you can focus on what matters most to you: running your business.
Full-Featured, Customizable Surveys
We’ll work closely with you to develop a survey that covers your most important initiatives, from your company’s customer service to its product quality. Best of all, your survey can be modified at any time as your priorities evolve and as your products and services broaden.
The survey questions themselves come with a rich selection of options, too: we can ask standard yes/no questions, agree/disagree opinion scales, for detailed text feedback, as well as for pictures of receipts and products. Moreover, we can use question dependencies to ask follow-up questions logically. If a customer is unhappy, we can ask “how come?” If a customer received great service from a specific employee, we can ask “who from?”
World-Class Reporting
Our team of editors will review each of your completed mystery shops to ensure they are completed correctly. As each shop is processed, we will deliver a PDF to any recipients you designate. And as we aggregate those shops together, you’ll be able to log into our secure backend server to analyze macro and micro-level reports so that you can identify trends and react accordingly.
Unparalleled Value
Shopper recruitment and management, survey development and maintenance, and reporting are all included in our shop fees. Unlike other mystery shopping companies, we do not nickel-and-dime our clients for startup or maintenance fees to cover our services. You’ll know exactly what your charges are, no surprises.
Breadth of Services
In addition to our superior mystery shopping services, which include options for telephone and competitor targeting, we are also able to help your business in other important ways: we offer customer feedback tools to allow you to take immediate action when problems arise, training seminars to ensure your staff is fully equipped to deal with any situation that comes before them, and research services so that you can learn more about your industry and even how your employees feel about working for you.
Industry Expertise
We’ve got more than 25 years of experience working with companies as large as mega-chains to as small as sole-proprietorships. All of our clients are valuable to us, and no project is too large or small. And our published client list represents a mere 20% of our overall portfolio, meaning that no matter your industry niche, our team is ready to work alongside you to develop the best, most comprehensive suite of services custom-tailored to your specific business needs.
Filling a Vital Need
Let’s face it: more and more products and services are being commodified at every turn because of the Internet and mass production. No business can really afford to compete on price alone because doing so is only a race to the bottom for the least profits and worst reputations. As you know, your single most important differentiator is your customer service, which will define how your customers feel about your company. According to a U.S. News & World report, nearly 70% of customers who stop shopping with a business do so because of poor customer service. Mystery shopping is the way in which you’ll monitor and improve that customer service to create enhanced profits and stronger customer loyalty. Not only will your mystery shops pay for themselves, your business can’t afford not to mystery shop.
Let us help you stand out from the crowd by becoming a leader in great customer service today.
