When the subject of providing “Exceptional Customer Service” comes up it is natural to start thinking about employees of a particular business. Yes employees are essential, but they are not the only element in building Exceptional Customer Service. There are many factors that influence the success or failure of a…

HAPPY NEW YEAR!! Most businesses have finalized their income and expenses for 2009 and are putting the finishing touches on their 2010 budget. The budgets that are developed consist of a series of incremental goals that will enable them to achieve their objectives. Trying to run a business without setting…

Last month I received several phone calls and a few emails regarding my column on setting personal goals. There I outlined 10 critical goal areas that affect your life. These goals are: Personal, Health, Recreation, Family, Friendship, Community, Career, Financial, Household, and Spiritual. Everyone that responded understood the importance of…