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Tips for Avoiding Scams

Lauren Pack of Journal-News has an important article describing the experiences of a 28-year-old woman from Hamilton, OH, who fell for a secret shopping scam. Schemes like the one described in the article are an unfortunate reality in our industry, and one you should be always on the lookout for. Here are…
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A Passion for Customer Service

Success.com has an article titled 25 Successful People’s Thoughts on the Power of Passion that’s worth a look. The author takes quotes about passion (from people like Albert Einstein, Harriet Tubman, Bob Dylan, Benjamin Franklin, and many more) and groups them under several adages, like how you can’t fake it, you must…
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Know Your Audience

Most people hate giving speeches, let’s be honest. With rare exception, most school students are filled with dread before they have to deliver book reports aloud or explain what they did over their summer vacations. This discomfort barely wanes in adulthood, too. So how do the great speakers of the world—the…
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Delegate, Delegate, Delegate

In keeping with the theme of time management from last week’s blog about multitasking, let’s take a look at the importance of delegation—specifically at the idea of freeing yourself up to do the tasks you’re uniquely qualified to do. As ReadyTrainingOnline.com explains in an article from last month, you have to determine…
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