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How to Show Employee Appreciation Through Engagement

Today is Employee Appreciation Day! This is the one day to say thank you to your employees, to show them you value the hard work they invest each and every day, and that you care about their well being. Right? Of course not. Just like Valentine’s Day isn’t the one…
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Commandment No. 8 – Thou Shalt Take Responsibility

Next up on our review of Ten Commandments of Superior Customer Service by Shep Hyken at Forbes, is “Thou Shalt Take Responsibility”. As Hyken explains, “In customer service, taking responsibility means you own it.” As he further adds, “It may not be your fault, but now it’s your problem (to…
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Commandment No. 5 – Thou Shalt Be Willing to Apologize Quickly

The next commandment laid out in Shep Hyken’s Forbes article, The Ten Commandments of Superior Customer Service, “Thou Shalt Be Willing to Apologize Quickly”. We all hate being wrong, especially when it means we’re not just incorrect but that we’ve actually aggrieved someone else. In the context of business, this…
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Know Your Audience

Most people hate giving speeches, let’s be honest. With rare exception, most school students are filled with dread before they have to deliver book reports aloud or explain what they did over their summer vacations. This discomfort barely wanes in adulthood, too. So how do the great speakers of the world—the…
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Delegate, Delegate, Delegate

In keeping with the theme of time management from last week’s blog about multitasking, let’s take a look at the importance of delegation—specifically at the idea of freeing yourself up to do the tasks you’re uniquely qualified to do. As ReadyTrainingOnline.com explains in an article from last month, you have to determine…
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Successful Leaders Don’t Multitask

The magic of always-connected era means that you can access your email, calendar, to-do list, text messages, and much more all at the same time. In theory, this tool should allow you to nimbly bounce between many different tasks, completing each as they arise. But we all know that it’s…
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The Importance of Connections

As far as buzzwords go, connection sounds like it should be right up there with corporate synergy and outside the box thinking. (Inc.com has an amusing list if you want a primer.) Nevertheless, making connections is vital to the survival of your business, so—cliché sounding or not—this is a subject to take seriously. To that end,…
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Everybody’s A Critic

A scant few years ago, the only reviews a local business would get were from friends who had been there, or perhaps a newspaper if you were lucky. Nowadays, however, all your customers are critics, and they have tools like Yelp, Trip Advisor, and Google Reviews to put their opinions…
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Identifying Leaders

You’ll have to delegate responsibility at some point, which means that you’ll likely need to place employees into management positions, which also means that you’ll need to know how to identify the right people to lead. There is a myriad of personality breakdowns out there that you can look at,…
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