As far as buzzwords go, connection sounds like it should be right up there with corporate synergy and outside the box thinking. (Inc.com has an amusing list if you want a primer.) Nevertheless, making connections is vital to the survival of your business, so—cliché sounding or not—this is a subject to take seriously. To that end,…

You’ll have to delegate responsibility at some point, which means that you’ll likely need to place employees into management positions, which also means that you’ll need to know how to identify the right people to lead. There is a myriad of personality breakdowns out there that you can look at,…

Susan C. Foster’s recent article “7 Things Great Leaders Never Say”, written for Success.com, dissects a number of business clichés and explains why these are not only useless but also potentially damaging. Here are the three we think are the most critical: “Don’t do anything without asking me first.” The problem with…

An employee carousel serves no one: not the employer, who ends up in an endless loop of hiring and training, and not the customer, who never seems to see the same person twice and is frustrated by the inconsistency in quality. Worse still, employee carousels tend to suffer the most…

Today’s blog is based on the fantastic learning library at Service That Sells. This trove of online training resources is one of the best places you can visit to help develop the service, sales, and management skills of you and your employees. Visit their site to learn more about the Cycle of…