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Celebrate Your Employees this Holiday Season

As the holiday season approaches, small businesses enter what is most likely their busiest time of year. While the fourth quarter brings excitement and increased sales, it also puts a lot more stress of your employees. Amid all this hustle and bustle, it’s easy to forget that your staff is…
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Endurance with Grace

According to Wikipedia, the “Customer experience, sometimes abbreviated CX, is the totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.” Put more succinctly by Zendesk, the “Customer experience (CX) is the relationship between a company and its…
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Employee Fulfillment

In last week’s blog, we discussed the rising tide of employee turnover straining an already delicate economy. One key Gallup quote that should haunt all of us is, “Fifty-two percent of voluntarily exiting employees said their manager or organization could have done something to prevent them from leaving their job.”…
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‘Tis the Season for Appreciation

Though it’s been another difficult year, businesses everywhere should take the time to look back with appreciation for all that they’ve been able to accomplish in 2021—despite the challenges arrayed against us all. The biggest reason for this success is, without a doubt, the loyalty of customers and employees alike.…
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More Keys to a Great Restaurant Work Culture

More Keys to a Great Restaurant Work Culture Last week, we covered RestaurantRockstars.com-founder Roger Beaudoin’s first four keys to developing a great restaurant work environment. This week, we’ll detail the remaining points of his philosophical roadmap for ensuring a great customer experience. If It’s Not Fun, Why Do It? Beaudoin…
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