SCAM ALERTS
(406) 586-3036
FREE PHONE SHOPS

Your Invisible Product

Service That Sells posted a great article at the end of last month that we want to spotlight today, titled “Why Do Restaurants Fail?” As they explain, “The bottom line is that restaurants fail because they couldn’t sell enough product to cover their costs.” That may seem obvious on its…
VIEW FULL POST

The Value of Roleplay

Roleplay has long been used a training tool in the world of sales and customer service. In fact, one of the first articles to come up if you search the topic is an article from the May 1987 issue of the Harvard Business Review. In fact, this concept originates with…
VIEW FULL POST

How to Show Employee Appreciation Through Engagement

Today is Employee Appreciation Day! This is the one day to say thank you to your employees, to show them you value the hard work they invest each and every day, and that you care about their well being. Right? Of course not. Just like Valentine’s Day isn’t the one…
VIEW FULL POST

Commandment No. 8 – Thou Shalt Take Responsibility

Next up on our review of Ten Commandments of Superior Customer Service by Shep Hyken at Forbes, is “Thou Shalt Take Responsibility”. As Hyken explains, “In customer service, taking responsibility means you own it.” As he further adds, “It may not be your fault, but now it’s your problem (to…
VIEW FULL POST

Commandment No. 5 – Thou Shalt Be Willing to Apologize Quickly

The next commandment laid out in Shep Hyken’s Forbes article, The Ten Commandments of Superior Customer Service, “Thou Shalt Be Willing to Apologize Quickly”. We all hate being wrong, especially when it means we’re not just incorrect but that we’ve actually aggrieved someone else. In the context of business, this…
VIEW FULL POST

Know Your Audience

Most people hate giving speeches, let’s be honest. With rare exception, most school students are filled with dread before they have to deliver book reports aloud or explain what they did over their summer vacations. This discomfort barely wanes in adulthood, too. So how do the great speakers of the world—the…
VIEW FULL POST

Delegate, Delegate, Delegate

In keeping with the theme of time management from last week’s blog about multitasking, let’s take a look at the importance of delegation—specifically at the idea of freeing yourself up to do the tasks you’re uniquely qualified to do. As ReadyTrainingOnline.com explains in an article from last month, you have to determine…
VIEW FULL POST

Successful Leaders Don’t Multitask

The magic of always-connected era means that you can access your email, calendar, to-do list, text messages, and much more all at the same time. In theory, this tool should allow you to nimbly bounce between many different tasks, completing each as they arise. But we all know that it’s…
VIEW FULL POST

The Importance of Connections

As far as buzzwords go, connection sounds like it should be right up there with corporate synergy and outside the box thinking. (Inc.com has an amusing list if you want a primer.) Nevertheless, making connections is vital to the survival of your business, so—cliché sounding or not—this is a subject to take seriously. To that end,…
VIEW FULL POST

Archives

Recent Comments