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Understanding the Supply Chain Woes

The last couple of years have either created or magnified many of the economic challenges we all face today, not the least of which is the critical problem with supply chains. As Peter S. Goodman, writing for The New York Times explains, “The pandemic has disrupted nearly every aspect of…
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Personalized Care

It’s that time of year again: Shep Hyken has released his annual Achieving Customer Amazement report, which means we’ll analyze his findings and explain what they mean for your business’s customer experience in the coming weeks. For today, however, let’s start with a key takeaway about how important personalized customer…
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The High Cost of Saving a Buck

There’s nothing wrong with wanting to save a buck. That’s why so many of us choose to shop at big-box stores that deal in such a high volume they can afford to sell their products closer to cost. Those narrower profit margins still translate to larger profits overall due to…
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