Analysis Paralysis

We are sometimes our own worst enemies, the obstacles to our own success. We self-sabotage without even realizing it when we think we’re just being thorough. In the process of decision-making, be it in life or business, we can fall victim to something called analysis paralysis. What is that? You…
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Why Comments Matter in Mystery Shopping

The bulk of mystery-shop surveys are Yes/No questions, sometimes sprinkled with a couple opinion scales (rate the customer service 1 to 5, for example). These allow you to capture the raw data, to quantify an experience so you can score it. You can ask whether an employee introduced him or…
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