The Keys to a Great Restaurant Work Culture

RunningRestaurants.com recently posted a recorded call with Roger Beaudoin (founder of RestaurantRockstars.com) to explain what makes for a great working environment in a restaurant. His eight points act as a sort of philosophical roadmap for how to maintain a healthy culture that will ultimately deliver the best customer experience possible.…
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The Heart of Great Customer Service

Over the last several weeks, we’ve taken a look at Shep Hyken’s 2020 special report on achieving exceptional customer service. To wrap up, let’s take a look at what attributes help separate a great from a poor experience. There are a number of positive factors, of course, as Hyken notes…
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