There is an abundance of articles that describe millennials as being self-entitled, coddled, and possessing little-to-no social skills.  We’ve all heard stories about young twenty-something hipsters who spend more time photographing their meals than actually enjoying them.  The truth is, sweeping generalizations, especially negatives ones like these, serve no one,…

As Tim Kirkland observes in The Renegade Server, if you ask most servers how to make better tips, they’ll tell you things like, “Be friendly”, “Make sure the order is right and fast”, “Keep the beverages full”, and say, “Thank you.” These are all great, but they’re the kinds of things…

If customers are the lifeblood of your business, your employees are the muscles that power it.  You know the work doesn’t get done without your employees’ boots on the ground, and giving them the tools to do that work will not only ensure their success but also their job satisfaction.…