Steve Beck is a trainer for The Brandt Group who specializes in keynote speeches, conducts workshops, and offers a wide range of training options to help take your employees skills to the next level.  Learn more about Steve at http://www.beckseminsars.com. In business, a Moment of Truth (MOT) is defined as, ‘When a customer…

Live your life as if you were the CEO of your own business. What do I mean by that? Well, in several of my seminars I ask, “Are You in Charge of your Life?” Invariably, 90% of the hands go up. The other 10% must be the guys that have…

There is an abundance of articles that describe millennials as being self-entitled, coddled, and possessing little-to-no social skills.  We’ve all heard stories about young twenty-something hipsters who spend more time photographing their meals than actually enjoying them.  The truth is, sweeping generalizations, especially negatives ones like these, serve no one,…

As Tim Kirkland observes in The Renegade Server, if you ask most servers how to make better tips, they’ll tell you things like, “Be friendly”, “Make sure the order is right and fast”, “Keep the beverages full”, and say, “Thank you.” These are all great, but they’re the kinds of things…

If customers are the lifeblood of your business, your employees are the muscles that power it.  You know the work doesn’t get done without your employees’ boots on the ground, and giving them the tools to do that work will not only ensure their success but also their job satisfaction.…